FAQ'S

FAQ'S

Refund Policy:

Due to the nature of all of our items being custom made, we do not offer refunds for any reason or circumstance other than those stated in our Terms & Conditions, including when the reason is a mistaken choice of color, size, article or design. If you are unsure of what size to select, or have questions on a color please contact us at theglitzystarfish@gmail.com before placing your order so that we can provide additional information on the product in question. This Returns, Refunds and Cancellations Policy is in addition to and includes by reference our Privacy Policy, Terms of Service and our Shipping Policy.

 

Q: What is your turnaround time?

A: TAT's can vary depending on quantity and detail of design involved. Typical TAT for individual orders is 6-10 business days. Team orders will need to be discussed at initial consultation. If you should need an item sooner, please reach out - we will do our very best to accommodate your wish!

 

Q" How do I wash my garment?

A: Care instructions are included with every purchase.

 

Q: Do you ship? Do you have a "Local Pick-up" option available?

A: Yes, to both!

We ship all over the continental US! And we do offer local Pick-up service!

We ship using USPS and UPS services. Local Pick-up is within a 20 mile radius of our location, if this service is not offered at the time of checkout, it means that your billing address is located outside of our designated perimeter. Sometimes people work closer to our location and would still like the option to pick-up; if that is the case, simply email us and let us know that you would like to pickup and are not getting the LPU option - please include your zip code and we will email you back when the website has been adjusted for you - Easy peasy!

 

Q: Can you turn my logo/design into BLING?

A: Yeppers! Click here to be directed to our Custom Design Inquiry page!

 

Q: What brands do you use for your shirts?

A: We use Bella Canvas, L.A.T., Gildan and District